Shipping policy

Shipping Policy

Effective Date: August 16, 2026 | Charge Pro Direct | chargeprodirect.com

At Charge Pro Direct, we are committed to a transparent shipping experience. This policy outlines the terms related to delivery of products purchased from chargeprodirect.com.

Shipping Destinations

We ship to the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, US territories, or internationally.

Shipping Costs

EV chargers ship free to all destinations in the contiguous 48 states, with no minimum purchase required.

Batteries, inverters, solar panels, and other large or heavy equipment ship by freight, and rates are calculated at checkout based on the item and your delivery address. Freight deliveries may include options such as liftgate service or inside delivery, priced separately.

All shipping costs are displayed at checkout before you complete your order. There are no hidden fees.

Order Processing Time

Orders are processed within 1 business day (Monday through Friday, excluding federal holidays).

Orders placed before 3:00 PM EST begin processing the same business day. Orders placed after that time, or on weekends and holidays, begin processing the next business day.

Estimated Delivery Time

EV chargers: 3 to 8 business days in transit after processing.

Freight items: 7 to 14 business days. You will be contacted to schedule a delivery appointment.

Delivery times are estimates and may vary due to carrier delays, weather, or supply chain factors beyond our control.

Shipping Methods and Carriers

We work with UPS, FedEx, and LTL freight carriers depending on the product.

All orders include tracking information sent by email once your order ships. Shipments are insured against loss or damage.

Order Tracking

After your order ships, you will receive an email with your tracking number, carrier name, and a tracking link. For assistance, contact us at support@chargeprodirect.com or (781) 604-8685.

Large freight deliveries and higher value orders may require a signature. If you are unavailable, the carrier will leave instructions for redelivery or pickup.

Delivery Issues

Delayed or lost packages. Contact us if your package exceeds the estimated delivery window. We will investigate with the carrier and arrange a replacement or full refund if the package is confirmed lost.

Damaged packages. Inspect your order upon delivery and contact us if the item is damaged. Standard damage must be reported within 48 hours of delivery. Freight damage must be reported within 24 hours of delivery. Photographs and video are required. Claims reported outside these windows may not be valid. For confirmed damaged items, we will arrange a replacement or issue a full refund including return shipping at no cost to you.

Refused deliveries. If you refuse delivery without prior authorization, you will be responsible for all return shipping costs and a 25% restocking fee. Refunds are not issued until the item is received and inspected.

Incorrect address. Please verify your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

We cannot guarantee address changes after an order has been placed. Contact us at support@chargeprodirect.com and we will make every effort to accommodate the request before shipment.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or an unclaimed shipment, we will contact you to arrange reshipment. Additional shipping charges will apply. If we are unable to reach you within 14 days, the order may be subject to a restocking fee.

Contact Us

Email: support@chargeprodirect.com

Phone: (781) 604-8685

Address: 28 Church St, Suite 14 #1069, Winchester, MA 01890